We hope these frequently asked questions can help you with placing your order. 

We accept Credit/Debit, GCash via PayMongo, Dragonpay, BDO/BPI Bank Deposit, and PayPal Express Checkout.

1. PayMongo 

  • Visa
  • Mastercard
  • Debit Cards
  • GCash
  • Coins.ph
  • 7/11 Outlets
  • M.Lhuillier

2. Dragonpay 

With Dragonpay you can pay via online banking or over the counter banking at:

  • Banco de Oro (BDO)
  • Bank of the Philippine Islands (BPI)
  • Metrobank
  • Rizal Commercial Banking Corp (RCBC)
  • Chinabank
  • EastWest Bank (EWB)
  • Landbank
  • Maybank
  • Philippine National Bank (PNB)
  • Security Bank
  • United Coconut Planters Bank (UCPB)
  • Unionbank

You can also pay over the counter at:

  • Bayad Centers
  • LBC Branches
  • SM Payment Counters
  • Robinsons Department Stores
  • Cebuana Lhuillier
  • M.Lhuillier
  • ECPay Partners

For step-by-step instructions visit: https://www.dragonpay.ph/personal/

3. BDO/BPI Bank Deposit

Deposit directly to our BDO or BPI account via mobile banking or over the counter. Banking details will appear after checkout.

4. PayPal Express Checkout

You may pay with your debit card/bank account or use any of the following credit cards:

  • Visa
  • MasterCard
  • Discover
  • American Express
Kindly send us your payment confirmation on Instagram or Facebook or email us at shop@papemelroti.com.

All orders are processed after payment has been confirmed. Domestic shipping usually takes anywhere from 2 to 5 business days depending on your location.

You will be notified via SMS or email with your tracking number once your package has been picked-up by our courier. After which, control of your package's arrival is turned over.

Avail of FREE SHIPPING for domestic orders over ₱1000. Shipping fee depends on the weight of your order and your location. Get an estimate by using the shipping calculator in your cart. For more information click here: papemelroti.com/shipping
Kindly send us a message on Instagram or Facebook so we can assist you as soon as possible.

You may also contact any of our branches to order directly. For contact details click here: papemelroti.com/locations

Yes. Kindly check the list of countries we ship to and the corresponding rates here: papemelroti.com/shipping
If you are located in the countries listed on our Shipping Information page we suggest refreshing the page and double checking if you've placed all your information correctly on the Customer Information Form during check-out. If the problem persists, please contact us.

Those located outside of the aforementioned countries, please email us at shop@papemelroti.com so we can manually arrange for shipping to your country.

The customer is responsible for providing correct and complete delivery details. Kindly keep in mind that the use of abbreviations is highly discouraged. If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to correct address.

Upon checkout, those with promotional discount codes or special reseller discount codes can apply their code by entering it into the Coupon Code field.

We try our best to accept your special requests. Please fill out the form on papemelroti.com/custom so we can send you an official quotation.
We try our best to ensure that all products are properly wrapped to prevent breakage. In case of receipt of damaged items, please report this to us within 24 hours of receiving your order.
For most products we offer 20% off for 50 pieces or more of the same SKU. You may contact us for further inquiries on bulk discounts.
You may apply to be a reseller and avail of special discounts. Kindly read the terms and conditions and fill out the application form here: papemelroti.com/reseller
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